At this point I told him that I would feel a lot better if he could just show me where the files showing in OneNote for Windows were so that I could back them up (as OneNote for Windows does not seem to have a proper backup routine).Īfter about 15 minutes of Jose looking around, I suggested that we look at Nirsoft (owned by Microsoft) to find an app that would show all files open by open processes. Jose stayed on my PC for what seemed like an hour (I didn't time it as I was running on 3 hours sleep in the last 48), but he could not figure out how to fix the issue. After screaming at the IVR a few times I got a real live person - "Jose R." who was very nice and offered to log on with me and see if he could fix the problem. I went online and found a way to contact Microsoft support. My notebooks are still are showing in OneNote for Windows on my desktop, but most have disappeared on my laptop and it cannot sync either. Please try again." - Trying again only results in the same message. Nearing panic, I attempted to share a notebook (thinking that I could share with someone else, maybe reinstall OneNote and have them share them back), but was only shown a message that said "Something went wrong on our side.Make sure you are online and fully synced before you move sections between notebooks." Then that message is replaced by another message that says "Something went wrong and we cannot copy that segment." Nevermind that an inability to sync was why I was trying this in the first place. I successfully created the new notebook, but any attempt to copy or move sections or notes into it resulted in another error message that said "The sections you are moving have not all been synced. After an awful lot of Googling for answers I came across a suggestion that suggested I might be able to create a new notebook and copy the data from old notebooks into it.Clicking it revealed a message that says "You no longer have permission to add or view changes to this notebook with We'll sync again if permissions are restored." WTF? How do you lose permission to ad or view changes to your own notebooks?
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